Terms of Service

These are the ground rules for using hoppii: what you can expect from us, what we expect from you, and how your account and data are handled. They apply to every hoppii app. Each app also has its own terms for its plans and billing. We’ve kept them plain.

Agreeing to these terms

These Terms of Service are the agreement between you and RackApp IT Solutions (“hoppii”, “we”, “us”), the company behind the Hoppii Booking Platform and its apps (the “service”). By creating an account or using the service you agree to them. If you’re agreeing on behalf of a business, you confirm you’re authorised to bind it.

Each hoppii app has its own app terms, such as the hoppii fleet terms. They form part of this agreement for that app. If they differ from these terms for that app, the app terms apply.

The service

The Hoppii Booking Platform is a family of booking apps for businesses. Today that is hoppii fleet, for vehicle rental shops, which helps shops take bookings, track payments and deposits, manage vehicles, keep customer records and run reports. We may add, change or remove features over time.

We may set reasonable limits on things like storage, uploads and messages sent, to keep the service fast and fair for everyone. If we ever decide to close an app for good, we’ll give you at least 30 days’ notice and time to export your data.

Accounts

Anyone running a business can create an account, as long as they’re at least 18. You’re responsible for everything done under your account, by you or your staff, and for keeping your credentials and devices secure. Add staff only for people who should have access, give them the right roles, and remove them when they leave. Tell us promptly if you suspect unauthorised access.

Each business account has one owner, who controls it. We act on the instructions of the person signed in as the owner. If partners, co-owners or staff disagree about who controls an account or its data, that’s for them to settle. We may keep the account as it is, or pause it, until they have, and we may ask for reasonable proof before changing who owns it.

Acceptable use

You agree not to:

use hoppii to break the law, or store data you’re not allowed to use;
upload malware, attempt to breach security, probe, or interfere with the service or other users;
copy, resell, sublicense, reverse-engineer, or build a competing product from the service;
scrape the service, or reach it by automated means other than features we provide for that;
create more than one account, or pass one account between businesses, to get around plan limits, free trials, promotions or Rewards points;
use hoppii to send spam, or messages your customers didn’t ask for and the law doesn’t allow;
misuse personal data, yours or your customers’, or ignore the privacy obligations described in our Privacy Policy.

Your data and content

You keep ownership of the business data you put into hoppii. You grant us a limited licence to host, process, back up and display that data as needed to provide the service to you and your staff. You’re responsible for the accuracy of your data and for having a lawful basis to collect and store it, including your customers’ personal information, IDs, licences and photos. The same goes for what you publish on your public booking page, such as your questions and answers and the chat and social links you add: keep them accurate, and only link accounts that are yours.

We don’t review, check or verify the data you put into hoppii, including the IDs and licences you record. Decisions you make with it are yours, such as whom to rent to, what to charge and what to take from a deposit. Figures hoppii works out for you, such as totals, late fees, fuel charges and deposit deductions, come from the rates and settings you enter. Check them before you rely on them.

We may remove or disable content that we reasonably believe breaks the law or these terms, such as a booking page that impersonates another business. Where it’s practical, we’ll tell you first.

We may also use data about how hoppii is used, combined and de-identified so it can’t identify you, your business or your customers, to run, secure and improve our services, and to publish general statistics. It is never used to advertise to your customers.

Processing your customers’ data

This section is our data processing agreement with you, as required by the Data Privacy Act of 2012 and its implementing rules. For your customers’ personal data, you are the personal information controller and we are your personal information processor, as described in our Privacy Policy.

Your instructions. We process your customers’ data only to provide the service to you, as you direct through your use of the app, its settings and these terms, or as the law requires. If we think an instruction breaks the law, we’ll tell you.
Your duties. You decide what data to collect and why, and you’re responsible for your lawful basis, your privacy notice to your customers, the accuracy of the data, and answering your customers’ requests. You decide how long to keep it, and you should delete what you no longer need, such as old ID photos.
Confidentiality. Only our people who need access to run or support the service can reach your data, and they’re bound to keep it confidential.
Security. We use reasonable organisational, physical and technical safeguards, described in our Privacy Policy.
Our service providers. You authorise us to use service providers, such as hosting, storage and email delivery, to process your data for the service. We bind them to data-protection terms at least as protective as these. We may change providers, and our Privacy Policy lists the kinds we use.
Helping you. Where it’s reasonable, and taking into account what we can access, we’ll help you answer your customers’ requests and meet your obligations. Much of this you can do yourself in the app, such as correcting, exporting or deleting a customer’s records.
Security incidents. If we become aware of a breach affecting your customers’ data, we’ll tell you without undue delay, share what we reasonably can, and take steps to contain it. As the controller, you decide whether and how to notify your customers and the National Privacy Commission, and we’ll give you reasonable help to do so.
Showing we comply. On reasonable written request, we’ll give you the information you need to show that this section is being followed. We don’t offer on-site audits unless the law requires them.
When your account ends. You can export your records first. After that, we delete or anonymise your customers’ data as set out in the Privacy Policy, except for what the law requires us to keep.

Feedback

We welcome bug reports, ideas and other feedback. By sending feedback you let us use it to improve hoppii without owing you anything for it, apart from any rewards an app’s terms offer (for hoppii fleet, Rewards points). Please leave your customers’ personal data out of feedback unless it’s needed to explain a problem.

Our intellectual property

hoppii, including its software, design, text, templates (such as the built-in rental agreement) and the hoppii name and logo, belongs to us or our licensors. While your account is in good standing, we give you a limited, non-exclusive, non-transferable right to use the service for your business under these terms. Nothing else is transferred to you. Don’t use our name or logo in a way that suggests we endorse you, without our okay.

Third-party services

hoppii works with services we don’t control, such as our payment provider, email delivery, maps, bot protection, and the chat and social apps you link from your booking page. Their own terms apply when you use them. We aren’t responsible for how they work, for their outages, or for what they do with information you or your customers give them.

Plans and fees

Each hoppii app has its own plans. What each plan includes, what it costs, and how paying, renewals, upgrades and downgrades work are set out in that app’s terms (for hoppii fleet, the hoppii fleet terms). Current prices are on our pricing page and include applicable taxes.

Paid plans are paid in advance, for the whole term, before it starts. We don’t invoice you later for time you’ve already used. We’ll always tell you the price before any charge, and we’ll tell you before any price changes.

Provided “as is”

hoppii is young software in active development. Things will change, occasionally break, and sometimes disappear. We provide the service “as is” and “as available”, without warranties of any kind to the extent the law allows. Keep your own backups of anything critical and don’t treat hoppii as your only system of record just yet.

Availability

We aim to keep hoppii up and running, but we don’t guarantee uninterrupted availability. There’s no formal uptime commitment, and we may take the service offline for maintenance, sometimes with little notice.

Limitation of liability

To the maximum extent permitted by Philippine law, hoppii is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or goodwill, arising from your use of (or inability to use) the service.

We aren’t responsible for your rentals or other dealings with your customers, for your vehicles or other property, for amounts your customers owe you or deposits you hold, for decisions you make using hoppii, for what you publish, or for third-party services.

Our total liability for all claims together is limited to the fees you paid us for the service in the 12 months before the event giving rise to the claim. If you paid nothing in that time, it’s limited to ₱1,000. Nothing here limits liability for fraud, gross negligence or anything else that can’t be limited by law.

Indemnity

You agree to indemnify and hold hoppii and its people harmless from claims, losses, fines and expenses (including reasonable legal fees) arising from your use of the service; your data or content; your rentals, vehicles and dealings with your customers; your collection and use of your customers’ personal data; or your breach of these terms or the law. This includes claims brought by your customers, your staff or the authorities.

Suspension and termination

We may suspend or terminate your access if you breach these terms, if it’s needed to protect the service, other users or your customers, or as required by law, with notice where practical. You may stop using hoppii at any time.

When your account ends you’ll have at least 30 days to export your data, unless we ended it for a serious breach, such as fraud or abuse, or the law requires otherwise. After that we delete or anonymise it as described in the Privacy Policy, and we can’t restore it. Fees already paid aren’t refunded, except as an app’s terms or the law provide. Sections that by their nature should last beyond the end of your account, such as data processing, intellectual property, limitation of liability, indemnity and governing law, continue to apply.

Confidentiality

Early features, pricing and roadmap information we share with you are confidential until they’re public. Don’t disclose them outside your business without our okay.

Events beyond our control

We aren’t responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, power or internet outages, failures of our hosting or other providers, cyberattacks, strikes, or government action.

Changes to these terms

We may update these terms. We’ll post the new version here with a fresh “last updated” date, and give reasonable notice of material changes. Continuing to use hoppii after a change means you accept the updated terms.

Governing law and disputes

These terms are governed by the laws of the Republic of the Philippines. We’ll try to resolve any dispute informally first (email hello@rackappsolutions.com). If that fails, the dispute will be brought before the courts with jurisdiction over hoppii’s principal place of business in the Philippines.

General

Whole agreement. These terms, the app terms and our Privacy Policy are the whole agreement between you and us about the service. A written agreement for a custom plan, such as the hoppii fleet Fleet plan, applies alongside them.
Electronic agreement and notices. You accept these terms electronically, and that’s as binding as signing on paper. We may send you notices by email to the account owner’s address or in the app.
If part doesn’t hold. If a court finds part of these terms unenforceable, the rest still applies, and that part is applied as far as the law allows.
No waiver. If we don’t enforce a right straight away, we can still enforce it later.
Transfer. You can’t transfer your account or these terms to someone else without our written okay. We may transfer them as part of a merger, acquisition or sale of our business, and we’ll tell you if we do.
Language. These terms are written in English. If a translation differs, the English version applies.

Contact us

Questions about these terms? Email hello@rackappsolutions.com.

See also the hoppii fleet terms and our Privacy Policy.