Privacy Policy

This policy explains how hoppii (“we”, “us”) handles personal data when you use our booking software at this site and the hoppii web app. It covers people who run a business on hoppii and their staff. For data about your customers that you enter into hoppii, see section 5 — you are responsible for it.

Account & business details you give us: your name, email, phone, password (stored hashed, never in plain text), business name and address, staff accounts and roles.

Business data you put into hoppii: your customers’ names and contact details, government IDs and driver’s-licence details, photos (including check-in / check-out condition photos), bookings, payments and deposits, equipment and vehicles, expenses and notes.

Technical data collected automatically: IP address, browser and device information, pages viewed, and server logs. We use only the cookies needed to keep you signed in and the app working — no third-party advertising trackers.

We use personal data to:

• provide, maintain and secure the service for you;
• send service messages — verification, password resets, booking and payment notifications, and important notices;
• provide support, investigate problems, and prevent fraud and abuse;
• improve hoppii and build new features;
• with your separate consent, send you product news, promotions and tips — you can withdraw this at any time without affecting the service;
• comply with our legal obligations.

We do not sell personal data, and we do not use your business data to advertise to your customers.

Under the Data Privacy Act of 2012 we process personal data on one or more of these bases: your consent; performance of our contract with you (the Terms of Service); our legitimate interests in running and securing the service, where these don’t override your rights; and compliance with the law.

When you enter your customers’ personal data into hoppii, you act as the personal information controller for that data and hoppii acts as your personal information processor — we only handle it on your instructions to provide the service. You are responsible for having a lawful basis to collect and store that data (for example a rental agreement or your customer’s consent), for giving your customers the required privacy notice, and for honouring their requests. Treat IDs, licences and photos with care.

We share personal data only with:

• service providers who help us run hoppii — hosting, storage, email delivery, error monitoring — under confidentiality and data-protection terms;
• authorities or others when required by law, court order, or to protect rights and safety;
• a successor entity if hoppii is involved in a merger or acquisition, with notice to you.

hoppii records payments (cash, GCash, transfers) for your bookkeeping — it does not process or hold funds, so we don’t collect card or bank credentials.

Personal data is stored on cloud infrastructure that may be located outside the Philippines; where that happens we use appropriate safeguards. We keep your data while your account is active and for a reasonable period afterwards, then delete or anonymise it — except where we’re required to keep certain records longer, or need them to resolve disputes or enforce our agreements. You can export your data at any time, and request deletion when you leave.

We encrypt data in transit, restrict access to staff who need it, hash passwords, and keep logs. No method of transmission or storage is perfectly secure, so we can’t guarantee absolute security — keep your own credentials safe and tell us promptly if you suspect a problem.

We only send marketing and promotional messages if you’ve given us separate, opt-in consent — for example by ticking the marketing box when you sign up. This is never required to use hoppii. You can withdraw consent at any time by using the unsubscribe link in any such message or by emailing hello@rackappsolutions.com; you’ll still receive essential service messages about your account.

Subject to the law, you have the right to be informed, to access your data, to object to or restrict processing, to correct inaccurate data, to erasure or blocking, to data portability, and to be indemnified for damage from unlawful processing. You can exercise most of these from inside the app or by emailing us; if you’re acting on behalf of your customers, route their requests through your account.

If you believe your rights have been violated you may also complain to the National Privacy Commission of the Philippines.

hoppii is a tool for businesses and isn’t directed at children. We don’t knowingly collect personal data from anyone under 18 for their own use; if you believe a child has given us data, contact us and we’ll remove it.

We may update this policy as hoppii changes. We’ll post the new version here with a fresh “last updated” date and, for material changes, give you reasonable notice (for example by email or an in-app notice).

For privacy questions or to exercise your rights, email hello@rackappsolutions.com. hoppii is operated from the Philippines.